Terms of Purchase

 TERMS, CONDITIONS, & POLICIES


Ticket purchaser agrees to all of the following terms and policies:

  1. San Francisco International Arts Festival - San Francisco International Arts Festival assumes no liability incidental to the event for which tickets are sold or purchased. Ticket purchaser assumes all risks associated with attendance of events.
  2. Ticket Delivery - Ticket delivery options are event specific and are determined by producer. Event specific delivery options are listed on the San Francisco International Arts Festival website. Ticket purchaser assumes all risk of ticket loss, theft, delay, damage, or destruction during delivery of tickets. Tickets lost, stolen, delayed, damaged, or destroyed during delivery will not be replaced.
  3. Will Call List - Ticket purchasers choosing to redeem ticket orders via the event Will Call List will not receive paper tickets in advance. Tickets or event entry can be redeemed at event venue box office or point of entry unless otherwise instructed. PHOTO IDENTIFICATION and the ORIGINAL CREDIT CARD used to make the purchase must be presented in order to redeem tickets and/or entry into event. Refunds will not be granted if ticket purchaser fails to appear for Will Call List entry, or fails to provide photo identification and/or the original credit card used to make the ticket purchase. Ticket purchaser understands and agrees that ticket purchaser's name, city and state of residence, and a portion of ticket purchaser's credit card number will be released to producer and venue in order to ensure ticket purchaser identity.
  4. Cancelled/Rescheduled Events - Producers or others outside the control of San Francisco International Arts Festival may cancel or reschedule events. It is at the producer's discretion whether to refund the ticket price or exchange the tickets for a similarly equivalent event should a cancellation or rescheduling occur. San Francisco International Arts Festival will provide instructions on its website on how to exchange event specific tickets, or obtain ticket price refunds, should an event be cancelled or rescheduled. Service charges and mailing costs will not be refunded in the event of a canceled or rescheduled event.
  5. Pricing, Availability and Seating
    1. Event ticket prices are set by the event producer, not San Francisco International Arts Festival. For most ticket sales, San Francisco International Arts Festival will charge between US$0.99 and US$1.99 plus up to 2.5% of the face value of each event ticket as a service fee. There may be certain events for which San Francisco International Arts Festival service fees will be higher.
    2. For some events, a San Francisco International Arts Festival affiliate may provide event ticket sales through San Francisco International Arts Festival' processing system. In such an instance, a San Francisco International Arts Festival affiliate will offer ticket sales through the affiliate's website, by agreement between San Francisco International Arts Festival, the affiliate, and the event producer. There may be an additional service fee for event tickets purchased through any San Francisco International Arts Festival affiliate website.
    3. The number of tickets sold for an event is set by the event producer, not San Francisco International Arts Festival. San Francisco International Arts Festival will not be held liable for ticket over sales. Should tickets be oversold by the producer, the producer has discretion as to the method of refund, including but not limited to event price refund, or ticket exchange for a similarly equivalent event. Should over sale occur, only whole, non-perforated tickets will be refunded or exchanged.
    4. Venue seating charts are provided by producer, and/or the venue, not San Francisco International Arts Festival. San Francisco International Arts Festival is not responsible for incorrect seating information, or ticket holder dissatisfaction with selected seating. Any seating dispute is between ticket purchaser and producer and/or venue. Service charges and mailing costs will not be refunded if event tickets are oversold, or if a ticket purchaser is dissatisfied with selected seating.
  6. Lost, Stolen, Destroyed Tickets - Lost, stolen, delayed, damaged, or destroyed tickets will not be replaced or refunded, including tickets lost, stolen, delayed, damaged, or destroyed during delivery to ticket purchaser.
  7. Refunds and Exchanges - All sales are final. Please review ticket ordering information carefully prior to ticket purchase. San Francisco International Arts Festival will not refund or exchange tickets, unless event is canceled or rescheduled (see Cancelled/Rescheduled Events above).
  8. Privacy Policy - There may be events for which the event producer requires the personal information of the ticket purchaser. For other events, the producer will give the option to ticket purchaser at the time of ticket purchase to provide the ticket purchaser name and contact information, including mailing address, email address, and telephone number, to event producer. Once ticket purchaser opts to provide name and contact information to producer, or purchases tickets to which an event producer requires the personal information of the ticket purchaser, San Francisco International Arts Festival is not responsible for producer's use of such information. Should ticket purchaser opt NOT to provide contact information, ticket purchaser understands and agrees that only ticket purchaser's name and city and state of residence will be passed to producer.
  9. Order Cancellation - San Francisco International Arts Festival reserves the right to cancel ticket orders for any reason, not limited to incorrect billing information and/or fraudulent ticket purchasing.
  10. Resale of Tickets - Tickets purchased through San Francisco International Arts Festival are for individual use only and not for resale. Resale will automatically void tickets, barring refunds, exchanges, and entry into event.
  11. Disputes - Any dispute brought by the ticket purchaser against San Francisco International Arts Festival will be governed by the State of Washington. It is agreed that in the event any legal action is instituted against San Francisco International Arts Festival, ticket purchaser agrees that jurisdiction and venue will be in the Western District of Washington at Seattle and/or King County, Washington, United States.
  12. Effective Date - These terms, conditions and policies are effective as of September 1, 2009.
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